Family plan

What the Family plan is

A family is up to five people around one person who pays: the organiser. The organiser may name one other adult as co-organiser, invites adults by e-mail, and adds children by name, date of birth and country. More people can be added for a small charge per person.

Adults join with their own Trustwelt account. Children have no account: a child's profile lives in the family and is tied to the child's own computer.

Each person's passwords, codes, notes and cards stay their own. They are encrypted on that person's computer, and nobody in the family and nobody at Trustwelt can open them. The family's web rules apply on the computers where its members use Trustwelt Desktop.

What the organiser declares

When you start a family, and again each time you add a child, you confirm that:

• you are 18 or over;
• for each child you add, you have parental responsibility for them, or the agreement of a person who has it;
• you will tell each child, in words they understand, that their computer is protected, what the family can see and why. Trustwelt Desktop also shows the child a notice on their computer (see Children);
• the date of birth you give is correct: it decides when parental control ends;
• you add adults only by invitation, and an adult's computer is protected only after they agree themselves. You will not use the Family plan to watch another adult without their knowledge;
• you use what the family can see only to look after the people in it.

What an adult agrees to when joining

The invitation page asks each adult to agree to this, word for word:

The family's web rules apply on the computers where you use Trustwelt Desktop, in every browser and application. A site the family blocks shows the family's page. The organiser can see which sites were blocked on your computers, with the time, and whether each computer is protected. The organiser never sees the sites you visit, and never your vault.

You can leave the family at any time, under Family in your Portal. The organiser is told. The family's rules stop applying on your computers at their next check, within minutes. Your vault and your account stay yours.

An adult's computer is protected, not locked: you keep your own settings and can leave. Only a child's computer is locked to the family's rules.

Children

For a child, the family keeps the child's first name, date of birth and country, which computer is theirs, and the sites that were blocked on it. Trustwelt asks for the date of birth for one reason: to know when parental control must end.

The organiser hands a computer to a child once, in Trustwelt Desktop. From then on the family's rules apply in every browser and application on it. The child cannot sign it out or turn the rules off, and only the organiser can release it, in the Portal. The child's own vault stays on that computer, and the organiser cannot open it either.

Trustwelt Desktop shows the child this notice on their computer:

This computer is looked after by your family. Some websites are blocked here, and you will see a page that says so. Your family can see which websites were blocked and when. They cannot see the other websites you visit, and they cannot open your passwords or notes. If something is blocked that you need, ask your parent or carer. When you turn 18, this ends and everything kept about you is deleted.

For a child there is no e-mail address, no advertising, no profiling and no sharing with anyone outside the family. Trustwelt does not use a child's data for anything but protecting their computer.

When parental control ends

Parental control ends on the child's 18th birthday. That night Trustwelt does three things: the family's rules stop applying on the child's computer, the computer is released, and the child's profile and everything kept about them are deleted. The child can then make their own account.

The organiser can also release a child's computer, or remove a child, at any time before then.

What the organiser can and cannot see

The organiser and co-organiser can see:

• who is in the family and their role;
• which sites were blocked on each member's and each child's computer, with the time and the rule;
• whether each computer is protected and when it last checked in.

They can never see:

• the sites anyone visits that are not blocked;
• anyone's passwords, codes, notes or cards, or how they use them;
• anyone's activity record.

Each adult sees in their own Portal exactly what the family can see of them.

How long records are kept

• Blocked-site records: two years from the day they were made, then deleted.
• A child's profile and records: deleted when parental control ends, or as soon as the child is removed.
• Membership: for as long as the person is in the family.
• When the organiser asks us to delete the family, its records are deleted with it.

Leaving, removing and ending the plan

An adult can leave at any time; the organiser can remove an adult or a child. The organiser can hand the role to another adult in the family, and cancels the plan in the Portal; the plan then runs to the end of the paid period.

When the plan ends, everyone keeps their own vault and account and falls back to their own plan. The family's rules stop applying at each computer's next check, and shared collections stop updating.

Who is responsible, and your rights

SIAL Networks Limited is responsible for the personal data processed to run the Family plan, as described in the Privacy notice. The organiser decides the family's rules, who is in the family and which computer is a child's.

Everyone in a family, a child included, can ask us for access to, correction or deletion of their data. A parent can ask for a child. Write to privacy@trustwelt.com. You may also complain to the Information Commissioner's Office (ico.org.uk).

Changes to these terms

These terms are dated 2026-10-10. When they change, the Portal asks the organiser and each adult to read the new version before they next start a family, add a child or join.